Shipping Policy
Shipping applies only to physical products purchased on christfriendsglobal.org.
Delivery timelines vary based on customer location, product type, and courier service.
Estimated delivery times are provided for guidance only and are not guaranteed.
Christ Friends Global is not responsible for delays caused by courier services, customs clearance, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery details. Incorrect information may result in delays or failed deliveries.
Refund Policy
Refunds apply only where explicitly stated or where required by law.
Physical products may qualify for a refund if they are defective, damaged, or incorrect upon delivery.
Digital products, memberships, training programs, and event registrations are non-refundable once access or participation has begun.
Approved refunds will be processed using the original payment method within a reasonable timeframe.
Cancellation / Return / Exchange Policy
Order Cancellation
Orders may be cancelled only before shipment.
Once an order has been dispatched, cancellation requests will not be accepted.
Returns
Returns are accepted only for physical products that are damaged, defective, or incorrectly supplied.
Return requests must be made within the stated return period after delivery.
Returned items must be unused and in original packaging.
Exchanges
Exchanges may be offered for eligible physical products, subject to availability.
Exchange requests are reviewed on a case-by-case basis.